• How do I buy tickets online?
• Some parts of the website don’t work for me; what do I do?
• What are the Box Office hours?
• Can I purchase tickets by telephone?
• Are there student and senior rush tickets?
• Are there other reduced-rate tickets?
• How can groups make special arrangements?
• What dining facilities are available?
• Is there a gift shop?
• Where is the Rose Museum?
• Are the stairs the only way to get to the upper levels?
• Can I buy a gift certificate?
• Where are the restrooms?
• Where are the public telephones?
• Is there a lost-and-found area?
• What facilities does Carnegie Hall offer for people with disabilities?
• May I record a performance or take photos?
• Can I rent Carnegie Hall?
• Can I book a party at Carnegie Hall?
• Does Carnegie Hall offer tours?
• How can I volunteer?
• A call for courtesy
Tickets may be purchased online by using our interactive Calendar of Events. Browse for concerts by date or use the search box to sort by artist, composer, or keyword. Concerts available for purchase will feature a "Buy Tickets" link that initiates the process of seat selection and purchase using American Express, Mastercard, or Visa.
Actual seat locations are confirmed via e-mail, and tickets will be held at the Box Office, located at 57th Street and 7th Avenue. To pick up tickets, which are available immediately after purchase, you will need to present the actual credit card used in the transaction.
Because some seats are not sold online, there may still be tickets even if our web site indicates that none are available. Call CarnegieCharge or visit the Box Office for more information.
Patrons, Friends, and Subscribers can purchase tickets in advance of the general public by logging into My Carnegie Hall. (Please note that you will need to register before logging in for the first time.) Once logged in, Patrons, Friends, and Subscribers can visit the calendar and click on the "Buy Tickets" link of events to be purchased.
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You may need to upgrade your Adobe Flash plug-in by visiting the Adobe website and downloading and installing the latest version. If you have trouble with this process, try lowering your security settings in your browser. Try upgrading your browser, which you can usually do for free by visiting the website of the company that created your browser. If you are using a computer on a network, contact your network administrator.
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During the season the Box Office is open seven days a week: Monday through Saturday beginning at 11 AM, Sundays at 12 noon, and holidays at 11 AM. When there is an evening performance, the Box Office is open one-half hour past start time; otherwise, it closes at 6 PM. Not open on legal holidays when there is no performance in the Hall. From July 1 to August 24, the Box Office will be open Monday–Friday, 11 AM–6 PM.
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Yes, call CarnegieCharge at 212-247-7800, seven days a week, 8 AM–8 PM, during the season. From July 1 to August 24, CarnegieCharge will be open Monday–Friday, 8 AM–6 PM. All major credit cards are accepted until two hours prior to matinee performances and until 5 PM for evening performances. You may pick up tickets at the Box Office by presenting the credit card used to purchase the tickets as identification.
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A limited number of student/senior citizen discount tickets, priced at $10, will be available for select Carnegie Hall presentations in Stern Auditorium / Perelman Stage. The tickets go on sale at the Box Office at noon on the day of the performance until one hour before concert time. $10 tickets for Weill Recital Hall events, subject to availability, go on sale one hour before concert time. Please call CarnegieCharge or visit the student ticket page for ticket availability.
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A limited number of partial-view seats, priced at $10, will be available for Carnegie Hall presentations that take place in Stern Auditorium / Perelman Stage, excluding Carnegie Hall Family Concerts and gala events. These tickets are available to the general public on a first-come, first-served basis at the Carnegie Hall Box Office only, starting at 12 noon on the day of the performance. Limit two per customer, subject to availability.
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Groups of 20 or more may call Group Sales at 212-903-9705.
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The following are available for refreshments: in Stern Auditorium / Perelman Stage, the Rohatyn Room on the First Tier level and the Citi Cafe on the Parquet level; in Weill Recital Hall, the lounge on the Orchestra level; in Zankel Hall, bars on the Mezzanine and Parterre levels. For more information, visit the dining page of our website or call 212-903-9805.
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Yes, located at 154 West 57th Street, second floor. The Shop may also be accessed from Stern Auditorium / Perelman Stage. A Gift Kiosk located on the Parterre level of Zankel Hall is open before concerts and during intermission. Also, a selection of shop items is available for purchase online.
The Shop hours are 12–4:30 PM daily and before concerts and during intermission. During the summer, the Shop is closed, although orders are still accepted online, by phone at 212-903-9610, by fax at 212-903-0765, or by e-mail at theshop@carnegiehall.org.
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Located at 154 West 57th Street, second floor, open seven days a week, 11 AM–4:30 PM; it is also open before concerts and during intermission. Admission is free. During the summer, the museum is closed. Read more about the museum.
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No, elevator service is available from street level to the Parquet, First Tier, Second Tier, and Dress Circle levels of Stern Auditorium / Perelman Stage and to the Orchestra level of Weill Recital Hall. Elevator service is also available from street level to the Mezzanine and Parterre levels of Zankel Hall.
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Yes, gift certificates are available online. Visit carnegiehall.org/giftcertificate › Gift certificates are also available at the Box Office or through CarnegieCharge.
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Stern Auditorium / Perelman Stage restrooms are located on the Parquet, Second Tier, and Dress Circle levels. Weill Recital Hall restrooms are located off the Weill Recital Hall lounge. Zankel Hall restrooms are on the Mezzanine level.
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Located on either side of the Stern Auditorium / Perelman Stage lobby, in the Weill Recital Hall lobby, and near the elevator on the Mezzanine and Parterre levels of Zankel Hall.
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Yes, lost-and-found articles should be reported to or turned in at the House Manager's Office, 56th Street entrance. Telephone 212-903-9698.
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Assistive-listening devices are available free of charge, with the deposit of a valid form of identification, at the coat-check room on the west side of the lobby in Stern Auditorium / Perelman Stage. Large print programs for Carnegie Hall presentations are available in the lobby at the House Manager's window or from a Zankel Hall usher. Patrons in wheelchairs may make arrangements through the House Manager's Office at 212-903-9605. It is suggested that inquiries be made well in advance of the concert date. Specially equipped restrooms are located in all three halls.
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No. The photographing, videotaping, or sound recording of any performance or the possession of any device for such use inside this theater, without the written permission of the Management, is prohibited by law. Offenders may be ejected and liable for damages and other lawful remedies.
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Yes. Rental information may be obtained on the hall rentals page of this website; by calling the booking office at 212-903-9710; by sending an e-mail to booking@carnegiehall.org; or by writing to Director of Booking, Carnegie Hall, 881 Seventh Avenue, New York, NY 10019.
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Yes. Banquet spaces are available for rental; call 212-903-9770 or 212-903-9647.
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Yes. During the season, tours for individuals are given Monday through Friday at 11:30 AM, 2 PM, and 3 PM; Saturday at 11:30 AM and 12:30 PM; and Sunday at 12:30 PM. Tickets may be purchased at the Box Office starting at 11 AM Monday through Saturday, and at 12 PM Sunday. The tour program will go on hiatus for the summer beginning July 1, 2008 and resumes September 12, 2008. Each tour lasts approximately one hour and departs from the main lobby. For information on tour availability, tours for people with disabilities, or reservations for groups of 20 or more, call 212-903-9765 or e-mail tours@carnegiehall.org. You can also make a virtual visit by clicking here, then clicking again on the “virtual visit” link on the page that comes up.
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Carnegie Hall is always looking for volunteers for a variety of activities throughout the hall. For more information, visit the Music Ambassadors page on this website or call 212-903-9778.
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We kindly request that you check to make sure that you have turned off cellular phones, electronic pagers, and watch beepers before the concert begins. Doctors who expect to be called during performances may give their seat location to an usher, who will advise the House Manager. Occasionally, hearing aids emit sounds at very high frequencies that can disturb both the performers and the audience. Please be aware of this situation and adjust hearing aids accordingly. For those who may need them, we are happy to provide Ricola cough drops, located throughout the Hall, free of charge at all Carnegie Hall presentations.
Carnegie Hall is owned by the City of New York, which contributes public funds to its maintenance and improvement, and is operated by the nonprofit Carnegie Hall Corporation.
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