Carnegie Hall

How do I exchange tickets?

Contact us by email at subscriptions@carnegiehall.org, by calling 212-247-7800, or in person at the Box Office (57th Street and Seventh Avenue).

Who can exchange tickets?

Exchanges are a benefit available to subscribers of both curated packages and those who create their own series. Learn more about how to subscribe.

What are my other concert options?

Subscribers may exchange subscription tickets for other Carnegie Hall presentations within the same season as the subscription. Exchanges are based on ticket availability.

Is there an additional fee to exchange tickets?

There are no fees to exchange subscription tickets. However, ticket prices often vary from concert to concert and according to seat location.

What if the value of my new tickets differs from the value of my original tickets?

If your new tickets are of greater value than those being exchanged, a member of Carnegie Hall’s subscription team will contact you to confirm payment details. If the new tickets are of lesser value, a member of Carnegie Hall’s subscription team will contact you to facilitate a refund or add the credit to your Carnegie Hall account.

What is the deadline to request an exchange?

To allow time for resale, Carnegie Hall requests that exchanges be received at least 24 hours before the event date and time of the tickets being exchanged.

Credits on Account

• Through June 30, 2025, subscribers have the option to apply existing credits to subscription renewals for the 2025–2026 season, transfer such credits to Carnegie Hall, or purchase single tickets to any Carnegie Hall presentation. If a subscriber chooses to transfer a credit balance to Carnegie Hall, the subscriber will receive written acknowledgment of the amount being transferred. It is recommended that subscribers consult their tax advisors as to the deductibility of any credit transfer.
• After June 30, 2025, any existing credit balances expire.

Questions? We’re here to help. Please do not hesitate to contact us at 212-247-7800.